Nurse Client Liaison

Remote

Full Time

Experienced

Title:                            Nurse Client Liaison
Classification:            Exempt
Manager:                    Vice President of Customer Support

Duties:
The Nurse Client Liaison (“NCL”) is an integral member of Axiom’s Quality Assurance Department (“QA”). The NCL will play a key role in bridging the gaps between our clients and service delivery teams by selling, educating, customer service and delivery review. The NCL will be accountable for increasing revenue growth and maintaining client retention and utilization through subject matter expertise. This role will be trained in Nurse Case Management. Additionally, the NCL will have other duties and responsibilities as determined from time to time by the Vice President of Customer Support.

Essential Functions:
The essential functions of the NCL are to:

Act as subject matter expert
Measure, improve, and report on customer satisfaction
Complete Business Development Work Tickets
Conduct reviews involving client complaints or internal staff client complaints
Develop solutions to issues that meet both client and company needs
Attend sales meetings, new client roll outs, and facilitate special projects, virtually and in person
Collaborate with other departments for internal education and customer service

Qualifications:
The successful candidate should have a combination of demonstrated experience and education that is equivalent to 4 years with a focus on nursing, business, customer service or related fields. RN licenses, in good standing – required.

Physical Requirements:

Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
Specific vision abilities required by this job include close vision requirements due to computer work,
Light to moderate lifting is required,
Ability to uphold the stress of traveling,
Regular, predictable attendance is required.

Additional Information:
Must be willing to travel up to 50%.

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Axiom Medical is transformating Occupational Medicine, one employee at a time.

Nurse Client Liaison

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