About Us: We are passionate about making a difference in the world of workers' compensation. Our team is dedicated to providing exceptional case management services to ensure injured workers receive the care and support they need to return to work safely and efficiently. We believe in the power of purpose and passion, and we are looking for a Field Case Manager who shares our commitment to making a positive impact.
Purpose: At VONA, we believe in the power of purpose and passion in everything we do. Our Field Case Manager plays a critical role in facilitating and coordinating the rehabilitation needs of injured workers in a timely and cost-effective manner. This position requires the consistent use of clinical expertise, independent judgment, and discretion to promote optimal outcomes, advocate for recovery, and support the physical and emotional well-being of our clients. The Field Case Manager utilizes their advanced knowledge and professional expertise to independently assess, plan, and implement strategies that significantly influence the return-to-work process. This role requires discretion and independent judgment in evaluating complex cases, coordinating multidisciplinary resources, and determining the most effective interventions to support recovery and reintegration.
Core Responsibilities:
This role requires initiative, precision, and the ability to manage multiple administrative functions:
 

• Deliver administrative support across multiple functions as designated and/or needed.
• Maintain data accuracy and consistency across all systems.
• Monitor and process incoming correspondence, ensuring timely routing and proper documentation.
• Coordinate new hire onboarding, including CAPS entry, welcome packets, birthday tracking, name tags, business cards, and phone orders.
• Check and process office mail; scan and distribute items to appropriate parties including medical records, subpoena, requests scanning to distribute to field and partner companies.
• Manage the Letters inbox, including mailing documents and logging expenses.
• Complete unattached email matching within CAPS.
• Maintain and update CAPS files, including demographics, adjuster assignments, diary dates, attorneys, and providers.
• Review and distribute CC reports.
• Assist with incoming calls and provide general administrative support for the home office team.
• Cross-train on additional duties to provide backup support and ensure continuity of operations.

Qualifications:

• Some administrative experience preferred; healthcare, insurance, or case management experience is a plus.
• Strong organizational and analytical skills with a high attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent written communication and interpersonal skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and the ability to learn internal systems such as CAPS.

Why VONA: We are driven by a shared purpose: to improve the lives of our clients and provide exceptional care in the Case Management industry. We offer a collaborative and supportive work environment where your expertise and dedication will be valued and rewarded. Join us in our mission to create positive change and be part of a team that truly is making an impact.
VONA is an equal opportunity employer and values diversity in the workplace.